A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. There are no workarounds that address this vulnerability. This advisory is available at the following link: https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce
No other Cisco products are currently known to be affected by this vulnerability.
Cisco has confirmed that Cisco Unified Contact Center Express (UCCX) is not affected by this vulnerability.
For information about fixed software releases, consult the Cisco bug ID(s) at the top of this advisory.
When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
This vulnerability was found during internal testing.
To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.
| Version | Description | Section | Status | Date |
|---|---|---|---|---|
| 1.0 | Initial public release. | - | Final | 2017-May-03 |
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