Francesco Sirocco discovered a flaw in otrs2, the Open Ticket Request System, which could result in session information disclosure when cookie support is disabled. A remote attacker can take advantage of this flaw to take over an agent's session if the agent is tricked into clicking a link in a specially crafted mail. For the oldstable distribution (jessie), this problem has been fixed in version 3.3.18-1+deb8u4. For the stable distribution (stretch), this problem has been fixed in version 5.0.16-1+deb9u5. We recommend that you upgrade your otrs2 packages. For the detailed security status of otrs2 please refer to its security tracker page at: https://security-tracker.debian.org/tracker/otrs2
Francesco Sirocco discovered a flaw in otrs2, the Open Ticket Request System, which could result in session information disclosure when cookie support is disabled. A remote attacker can take advantage of this flaw to take over an agent's session if the agent is tricked into clicking a link in a specially crafted mail.
For the oldstable distribution (jessie), this problem has been fixed in version 3.3.18-1+deb8u4.
For the stable distribution (stretch), this problem has been fixed in version 5.0.16-1+deb9u5.
We recommend that you upgrade your otrs2 packages.
For the detailed security status of otrs2 please refer to its security tracker page at: https://security-tracker.debian.org/tracker/otrs2
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