ManageEngine ServiceDesk Plus is a complete web based and ITIL ready service desk software with integrated asset management developed by ManageEngine, the Enterprise IT Management Software division of Zoho Corporation. The authentication process of ServiceDesk Plus obfuscates user passwords using a trivial and symmetrical algorithm in Javascript code with no secret. Given that user passwords are locally stored in user cookies and having the Javascript code to encrypt and decrypt passwords in a .js file, the authentication process of ServiceDesk Plus can be bypassed allowing an malicious user to get usernames+passwords of registered users. Additionally, a cross site scripting vulnerability related to search functions was found.
Vulmon