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Published: 17/06/2019 Updated: 31/08/2023

CVSS v2 Base Score: 5 | Impact Score: 2.9 | Exploitability Score: 10

CVSS v3 Base Score: 5.3 | Impact Score: 1.4 | Exploitability Score: 3.9

VMScore: 445

Vector: AV:N/AC:L/Au:N/C:P/I:N/A:N

An issue exists in Open Ticket Request System (OTRS) 7.0.x up to and including 7.0.8, Community Edition 6.0.x up to and including 6.0.19, and Community Edition 5.0.x up to and including 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

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otrs otrs
debian debian linux 8.0

CWE-200 https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html https://community.otrs.com/category/security-advisories-en/http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://nvd.nist.gov

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CVE-2019-12497

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