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4.3
CVSSv3

CVE-2020-1767

Published: 10/01/2020 Updated: 31/08/2023
CVSS v2 Base Score: 3.5 | Impact Score: 2.9 | Exploitability Score: 6.8
CVSS v3 Base Score: 4.3 | Impact Score: 1.4 | Exploitability Score: 2.8
VMScore: 312
Vector: AV:N/AC:M/Au:S/C:N/I:P/A:N
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Vulnerability Summary

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

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otrs otrs

debian debian linux 8.0

References

NVD-CWE-Otherhttps://otrs.com/release-notes/otrs-security-advisory-2020-03/https://lists.debian.org/debian-lts-announce/2020/01/msg00027.htmlhttps://lists.debian.org/debian-lts-announce/2023/08/msg00040.htmlhttps://nvd.nist.gov
CVSSv3
CVSSv2
CVSSv3
VMScore
Recommendations:
SSTICVE-2024-35863CVE-2024-35910man-in-the-middleCVE-2024-35912CVE-2024-25742LFICVE-2024-32002CVE-2024-22120
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