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4.3
CVSSv3

CVE-2021-36097

Published: 18/10/2021 Updated: 27/10/2022
CVSS v2 Base Score: 4 | Impact Score: 2.9 | Exploitability Score: 8
CVSS v3 Base Score: 4.3 | Impact Score: 1.4 | Exploitability Score: 2.8
VMScore: 356
Vector: AV:N/AC:L/Au:S/C:N/I:P/A:N

Vulnerability Summary

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Vulnerability Trend

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otrs otrs

References

NVD-CWE-noinfohttps://otrs.com/release-notes/otrs-security-advisory-2021-20/https://nvd.nist.gov
CVSSv3
CVSSv2
CVSSv3
VMScore
Recommendations:
authentication bypassCVE-2024-30043cameraCVE-2023-40404CVE-2024-2793client sideCVE-2024-4469CVE-2024-3565CVE-2024-29825
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