An issue exists in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Vulnerable Product | Search on Vulmon | Subscribe to Product |
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otrs otrs 5.0.31 |
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otrs otrs 6.0.13 |